Mandatory temperature checks are done to all our professionals on a daily basis at the beginning and end of their shifts. Readings above 37.2 Celsius are immediately reported and professionals are pulled out from the daily roster and asked to seek medical advice. The professional will only be able to report back to work after running a normal body temperature for 3 consecutive days or as prescribed by the attending doctor.
Our team is consistently working to ensure a continuous supply of hygiene kits to the entire staff, including facial masks, gloves, hand sanitizers and protective suits. Hand sanitizers are installed in each van and professionals are asked to sanitize their hands before and after each cleaning session. Professionals are also requested to wear facial masks and disposable gloves, which are used at all times during the cleaning appointment and replaced before going to the next job.
Cleaners are trained to maintain the safety distance from clients during the cleaning session (1.5 meters), wash their hands at the beginning and end of the appointment, wear disposable gloves at all times and avoid touching their face before sanitizing their hands. A contingency plan has been put in place to react quickly in case a professional gets sick or experiences symptoms of COVID-19 in order to protect other customers and professionals and avoid further spread of the virus. Last but not least, our Customer Happiness Heroes are trained to screen requests at the point of the query to assess potential exposures and circumstances in the home, to the extent possible, before worker entry.
Vans, cleaner accommodations, and cleaning tools are sanitized and disinfected on a daily basis. The process goes beyond regular cleaning with the use of bio-safe chemicals or antimicrobial products to kill and halt the spread of germs on surfaces and materials, hence lowering the chances to contract viruses.
In an effort to ensure everyone’s safety while we continue to deliver service requests on a daily basis, we are consistently communicating strict compliance to Coronavirus (COVD-19) precautions. Pandemic Readiness and Preparedness, Infection Prevention and Control and General Precautions on Disease Control are a few of the recent programs our staff has been trained on, to make sure they are able to perform and fulfil their duty, especially during these times.
And in these difficult times, we feel even more committed to playing a constructive role in supporting our communities to contain and prevent the spread of the virus.
As a leading online platform, we quickly scaled our disinfection & sanitisation program and have the capacity to disinfect 1.5+ million sqft daily in UAE!
We offer our hospital-grade disinfection service for residential, office, & commercials projects (including vehicle and fleet disinfection). Apart from thousands of residential customers, also many corporates trust Helpling for our Disinfection Services. Our corporate customer list includes Royal & Government, Pharmacy Groups, Medical Centres, Delivery Companies, Retail, Energy Industries, Multinational Business Conglomerates and many more. Details about Helpling’s Disinfection & Sanitisation Services:
The above points have been aligned in response to the ongoing pandemic affecting our people globally. We are consistently working hand in hand with all our service partners in ensuring the safety of our people and most especially our customer’s in light of the ongoing health crisis. We will continue to abide and comply as per UAE Government guidelines and to monitor international public health communications about COVID-19 recommendations and ensure that professionals have access to that information through effective means in order to deliver the high-quality service you have come to know and trust over this years.
